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Expert Opinion: The critical role of CX in increasing ROI

Customer Experience (CX) specialists, Insight6, explain the return on investment (ROI) of investing in making your customers happy. Ready to supercharge your revenue? Forrester reveals that businesses prioritising customer experience (CX) grow their revenue 1.7 times faster than those that … [Read more...]

Pure Innovations unveils new website

Pure Innovations, a Stockport charity seeking to improve the employment rate for people with a learning difficulty, has launched a new website. The employment rate for people with a learning difficulty is 4.8%, and the launch of Pure Innovations new website is just one step towards flipping this … [Read more...]

Dawn secures a hole in one for top golfing YouTube channel

Stockport digital and branding agency, Dawn Creative, has been enrolled by Rick Shiels Media to help strengthen the brand identity and build a new media strategy for the world's largest golfing YouTube channel. Fronted by Rick Shiels, the YouTube channel boasts more than 2.7 million subscribers … [Read more...]

Expert Opinion: Tech trends shaping CX in 2024

CX director at customer experience specialists, insight6, Chris Lowe, explores the emerging technologies and tech trends that are changing CX in 2024. The customer experience (CX) is undergoing a profound transformation. The integration of generative AI in marketing technology, as highlighted … [Read more...]

Public sector communications awards for fostering film project

A short film to encourage people from all backgrounds to consider fostering as part of a campaign by UK local authorities, including Stockport Council, has won two prestigious awards for public sector communications. “Any of Us” is the fifth – and most well-supported – film in all to be produced … [Read more...]

Kao Data appoints Jargon Group to build northern profile 

Specialist data centre developer, Kao Data, has appointed the MediaCityUK-based PR team of the Jargon Group to help build awareness of its £350 million investment in the North of England. Kao Data is partnering with the Jargon Group to support communications around its plans for a 40MW data … [Read more...]

Expert Opinion: WOW moments in customer experience

Customer experience expert, Chris Lowe of insight6, explains the importance of the moments in your service where you can 'WOW' your customers. Creating ‘WOW’ moments will take your customer experience (CX) to the next level. In the fast-paced business world, exceptional customer experiences are … [Read more...]

Rebrand for Stockport headquartered conveyancing group

The Stockport headquartered conveyancing group which includes ONP Solicitors has rebranded to Movera, formerly ONP Group. The Movera umbrella includes ONP Solicitors (based at 2 Stockport Exchange in the town centre), Cavendish Legal Group (CLG), Grindeys Conveyancing, LMS, Conveyancing Alliance … [Read more...]

Dawn Creative lights up with Solatube

Cheadle Hulme-based creative agency Dawn has been appointed to improve the performance and user experience of the Solatube website and increase overall brand awareness in the UK market. Solatube International is the manufacturer and inventor of Solatube Daylighting Systems, which light up dark … [Read more...]

Merseyway Innovation Centre appoints Stockport-based PR partner

A new business hub and innovation centre in a disused Merseyway retail unit has appointed Stockport-based Unhooked Communications as its PR partner. Following a competitive tender process, Unhooked Communications will support the launch and ongoing promotion of the new Merseyway Innovation Centre … [Read more...]