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New recruits to conveyancing will now be able access a package of self-service training materials from HM Land Registry.
HM Land Registry Essentials, as well as supporting those new to the sector with practices and processes involved in lodging applications, will also provide a useful refresher to more experienced colleagues. Training content includes a mix of short videos, on-demand webinars, flowcharts and guidance to cover the most common issues facing new starters in conveyancing.
Pauline Mullen-Bray, HM Land Registry’s Customer Experience Delivery Manager, explained:
“We’re well aware that the land registration process can be challenging even for experienced staff, but doubly so for people new to the sector. So we’ve specifically designed the package with ‘new starters’ in mind to help them get to grips with the practices and processes involved in a digestible way, and to support them in preparing and submitting high quality applications.
“The package is a comprehensive mix of easy to follow and interactive guidance, which we hope will assist ‘new starters’ and indeed anyone in the sector who is trying to unravel some of the complexities in the registration process in a faster and smoother way.
“Whether it’s calculating fees, understanding the title register, avoiding requests for information, or gaining an insight into caseworkers’ decision-making process – and much more besides – we hope this ‘one stop shop’ will make things easier.”
The on-demand webinars make up an application quality workshop, hosted on the Go To Webinar platform, which customers can dip into to suit their particular needs and circumstances. There’s also an easy-to-follow look at the three parts that generally make up a title register, as well as how-to’s and tips on calculating Scale 2 fees and avoiding requests for information (requisitions) relating to forms and deeds, execution, restrictions and variations in names.