Stockport Council has launched a new website where residents can report, apply and pay for things and find information on a wide range of services quickly and easily.
After talking to residents and businesses about what they wanted, the new Search function helps them find the information they are looking for, as well as quick links to browse the topics that most other people are searching for.
The website includes a new ‘My Account’ where residents have access to personalised information on their Council Services. If they can’t remember which bins they need to put out this week or want to view their Council Tax bill and payment schedules, it’s easy with My Account. They only need an email address to sign up and it only takes a few minutes.
Another new digital feature is the ability to track the repair of faults, such as street lights that aren’t working. The website enables people to identify the light, check if the fault has already been reported or report it themselves, then follow the status of the repair, until it is resolved. And if they have signed up to My Account they will see the report in their own account dashboard. View demo video at: https://play.buto.tv/nXg9v
The website and My Account work just as well on mobile phones and tablets as on computers, so information is available at their fingertips, no matter how or where they access the Internet.
The new website and My Account are part of Stockport Council’s Digital Stockport programme which is focussed on improving the Council’s online offer, making better use of digital tools for staff and increasing the number of residents who have digital skills and access to the internet.
The Council have a communications and marketing campaign running in February to promote the Council’s new online services, encouraging residents to use the website as ‘an easier way to contact your Council’ and pointing out the benefit that ‘We’re online and ready when you are’, 24 hours a day, 7 days a week.
Councillor David Sedgwick, Executive Member for Reform and Governance, said: “We have created a new digital offer because our local residents and businesses are expecting more from our services, so we had to invest in new technology, tools and skills to match that expectation. The Digital Stockport programme will also enable us to make further savings whilst delivering public services in new and more efficient ways.”