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Customer Services Week: How to tackle questions on Brexit

We know that customer experience is destined to overtake price and product as the key brand differentiator this decade. With that in mind, creating a grounded and stable customer experience should take precedence. Earlier this year we decided - as a nation - to leave the EU. The one common … [Read more...]

Stockport based Together increases funding capacity

Stockport based Together, the specialist lender at Cheadle Royal Business Park, has closed a £375m bond issuance, increasing its funding capacity and reaffirming its strong financial position. Founded in 1974, Together provides finance to niche markets through an extensive distribution network, … [Read more...]

Gourmet Burger Kitchen opening in Stockport

Gourmet Burger Kitchen is the latest in a string of restaurants committed to open in Stockport. Gourmet Burger Kitchen will be opening at Redrock in Stockport, making them part of the town’s new leisure development. With a distinctive offer, Gourmet Burger Kitchen’s announcement makes them the … [Read more...]

Customer Services Week: Make the most of your biggest asset

Effective business planning means constantly monitoring your biggest asset - your team. Unless you are a one-person business you will be placing your trust in team members to represent your business and maintain the same standards that you, yourself, hold. So when was the last time you asked your … [Read more...]

Specialist agricultural law practice launched by SAS Daniels

SAS Daniels, specialist law firm with offices in Stockport, Chester, Congleton and Macclesfield, have launched a specialist agricultural law practice in response to the growing need for the North West’s farming community. SAS Daniels has announced the launch of its new agricultural law practice, … [Read more...]

RNLI pilots safety scheme with Stockport’s young swimmers

The Royal National Lifeboat Institution (RNLI) has teamed up with Stockport sport and fitness provider Life Leisure to pilot a youth water safety scheme the charity hopes will equip children with the skills to keep themselves safe in open water. All children attending school swim classes and … [Read more...]

Stroke services at Stepping Hill ‘A’ class rating

Stroke services at Stepping Hill Hospital have received a strong seal of approval following a recent inspection and assessment. The Greater Manchester Stroke Operational Delivery Network, which is responsible for ensuring quality care for stroke patients in the region, have rated the service with … [Read more...]

Customer Services Week: What is your follow-up strategy?

Sitting right there in front of you in that desktop computer, laptop or mobile device you are looking at is a significant, potential source of income. Income that doesn’t require a glossy marketing campaign, cold-calling or networking. Right there, under your nose, in your contacts information is … [Read more...]

Make sure your stories stand out from the crowd

There are fewer journalists on the ground these days and, those who are there, are looking for more interesting, informative and thought provoking articles. A press release may be unfinished, it may provoke more questions. A story, on the other hand, is the finished product, carefully crafted … [Read more...]