Stockport Council have released a statement outlining how residents can access information on council services during the Covid-19 outbreak.
We understand this is a worrying time for all our residents and we are doing everything we can to respond to the current situation. To help us to support our most vulnerable residents, anyone with access to the internet should visit our website if they have queries relating to regular council services, such as bin collections, Council Tax payments or Benefits.
We have designed our website to be as easy as possible to use but if you need help to find information, ask your question to our chatbot Ami, who will take you to the relevant webpage. You can find Ami in the pink circle on the bottom right of your screen, 24 hours a day, 7 days a week.
For information on school, leisure centre and library closures, as well as advice and support for residents and businesses who are experiencing financial difficulty due to coronavirus, please visit www.stockport.gov.uk/coronavirus.
With our libraries closed we are also working on ways for residents to get help to access digital services. If you can help others to get online, we have created new web pages with guidance on getting online, accessing online health resources, using digital methods to stay in touch and staying safe online: www.stockport.gov.uk/doingthingsonline. Soon our call centre colleagues and volunteers will also be able to offer this type of help, together with their regular support.
We are working with GMCA and telecoms companies on options for increasing the availability of free wi-fi and making equipment available to access the internet for those who are currently unable to get online.
Cllr Kate Butler, Cabinet Member for Citizen Focus and Engagement at Stockport Council said:
We are continuing to do all we can to keep vital services going during these challenging times. The quickest and easiest way to find out information about?council services is online. This will free up our phone lines to help us support our?most vulnerable residents and those without access to the internet.
“Please visit our new web pages which include lots of useful information. We are having to rely on digital resources more and more in this current climate and it is important that residents have access to the help and information they need.”