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You are here: Home / Archives for News / Expert Opinion

News for: Expert Opinion

Hallidays HR performance development reviews

August 24, 2023

Expert Opinion: The value of performance development reviews

Stockport-based Hallidays HR explains the importance of performance development reviews and how to get the most out of your staff appraisal process. Are your managers and employees struggling to see the benefits of Performance Development Reviews (PDRs)? Is there a collective groan when it … [Read more...]

How to use technology to grow your business

August 15, 2023

Expert Opinion: How to use technology to grow your business

Laura Duggan, Partner at professional services firm, Azets, discusses how good use of technology can power up and grow your business.  Technology is faster, cheaper and easier to implement than ever before and ambitious SMEs should be constantly looking at how it can help them power … [Read more...]

Christian Mancier of Gorvins

August 14, 2023

Expert Opinion: Alphabet Shares – as easy as ABC?

Christian Mancier (pictured), Partner in the Corporate Commercial team at Stockport's Gorvins Solicitors, explains alphabet shares and the common pitfalls for businesses when implementing them. One of the most common mistakes we see as corporate lawyers is when a company has tried to implement … [Read more...]

Expert Opinion Mapping the customer journey and the importance of touchpoints

July 31, 2023

Expert Opinion: Mapping the customer journey and the importance of touchpoints

Customer experience experts, Insight6, explain the importance of mapping out the customer journey and understanding their touchpoints with your business when trying to improve customer satisfaction. The "ideal" customer journey versus the genuine experience can differ. Seeing your business … [Read more...]

Hallidays HR explain Annual leave – fairness, rights and your obligations

July 24, 2023

Expert Opinion: Annual leave – fairness, rights and your obligations

With the school summer holidays leading to a rise in the number of colleagues looking to take time off, Hallidays HR explains the rights and obligations of employers and workers in operating a fair annual leave process. In 2021, the working world witnessed a significant presence of parents in the … [Read more...]

Insight6 customer satisfaction

July 17, 2023

Expert Opinion: Feedback fosters loyalty

Customer experience experts, Insight6, explain how responding to feedback from customers, drives loyalty and customer satisfaction. Asking for and acting on regular customer feedback is critical to business success. Why? So, you can improve customer satisfaction, build loyalty, and ultimately … [Read more...]

Reforms planned to clamp down on fake online reviews

July 7, 2023

Expert Opinion: Turn Customer Feedback into Actionable Insights

Customer experience experts, Insight6, explain the importance of asking for feedback from customers, and what to do with the information they give you. Most of us understand the importance of delivering exceptional customer experiences to drive loyalty, repeat business, and growth. But have you … [Read more...]

5 video content trends to watch out for in 2023

June 21, 2023

Expert Opinion: 5 video content trends to watch out for in 2023

Managing Director of video production agency Studio 91 Media, Ben Horrigan shares his top trends to watch out for in 2023 when considering video content for your business. In January 2023, a huge milestone was reached when Meta announced that “50% of all people’s time on our platforms is now … [Read more...]

•Handelsbanken Stockport credits Handelsbanken’s decentralised model and strong customer relationships for its top ranking

May 31, 2023

Handelsbanken reveals extent that parents are supporting adult children with the cost-of-living

Research from Handelsbanken Wealth & Asset Management has revealed the scale to which parents are supporting their adult children financially during the cost-of-living crisis. Research conducted by Opinium on behalf of Handelsbanken found two-fifths of parents across the UK (39%), the … [Read more...]

Eurovision 2023 United By Music branding

May 5, 2023

Dawn explain the concepts behind the branding of this year’s Eurovision Song Contest

Ahead of the Eurovision Song Contest 2023 taking place in Liverpool on 20th May, Stockport creative and marketing agency, Dawn, explains the concept and design behind this years' branding. The Eurovision Song Contest began in 1956. Throughout its almost 70-year history, the contest has taken on … [Read more...]

April 24, 2023

Expert Opinion: Happy 50th Birthday, VAT!

With VAT celebrating 50 years since it was first introduced in April 1973, Stockport accountants, Hallidays, explain how VAT is now showing its age. “You owe us £3 million in VAT back-payments for these Jaffa Biscuits!” “With respect, you mean Jaffa Cakes; and no we don’t.” “Do. … [Read more...]

April 17, 2023

Expert Opinion: The secret to retaining your workforce

April marks National Stress Awareness Month in the UK, and customer and employee experience (CX and EX) specialists insight6 is reminding employers that investing in the well-being of staff is the best way to retain them over the long term.   Recruiting and retaining a reliable workforce has … [Read more...]

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