The Internet of Things, a catch-all phrase for automation and connectivity, is set to see facilities management companies getting smarter and improving customer service.
That is why, according to Stockport based Fairhurst Estates, the time to invest is now.
While still in its infancy, the technology enables sensors to react and relay data to make our lives easier and less stressful.
Lighting, heating and domestic appliances have all taken on new roles, talking to us – and each other; sensors might measure footfall in a building, or the temperature and moisture in a particular room. They can tell us relatively simple things like the moment a door is opened. And they can do quite complicated things, like displaying marketing content for a product someone has just picked up.
John Thornley, managing director of facilities management company Fairhurst Estates, explains: “The key thing here is that each device is interconnected, and the sensors relay information to each other in a mesh formation.
“Once you build an Internet of Things system in a building, the sensors themselves expand the network. The more sensors you have, the more you can do, and the better your coverage should be.
“The Nest thermostat is one of the best-known examples of home automation technology. It allows users to control their thermostat remotely, set up a schedule, or let the thermostat learn their preferences by itself. The sensor can also detect sound and movement, turning heating devices off if nobody’s home.
“For facilities managers, technology like this could help to heat buildings more efficiently, automatically predicting usage based on weather data, working patterns or footfall.
“Major appliance manufacturers are already making connected appliances: washing machines, smoke alarms and doorbells are just a few examples. Over time, we’re likely to see these devices used in more commercial premises, as well as large apartment blocks where there are clear cost savings to be gained.
“So-called smart buildings will be able to adjust lighting according to ambient conditions, switch air conditioning on and off, or alert security teams if windows are open. We will eventually see building control systems monitoring everything from the position of the curtains to the temperature of the kettle on the 4th floor.
“Gartner predicts that 2017 will be the year that the Internet of Things breaks into our homes in a big way. In tandem, we’ll see sensors better informing facilities management teams.
I believe the Internet of Things could help to enhance a clients’ experience, while delivering the cost savings you need to fuel growth and why I believe that the time to invest is now.”
