Housing provider, Stockport Homes, has launched a new smartphone app to allow people in Stockport to report anti-social behaviour in their community.
With more people accessing services on their mobile or tablet – 72% of customers who visit the Stockport Homes website access it this way – the introduction of the app will allow for an easier and more reliable reporting process for people in Stockport. Head of Anti-Social Behaviour (ASB) at Stockport Homes Liz Smith, said:
Previously your ASB Officer would give you an “Incident Diary” to complete as incidents occur, but many customers found this process time consuming. We listened to the feedback and have now launched an app, which enables complainants to log incidents as they occur direct from their smartphone or tablet.
“The app allows customers to log written details of what’s been happening as well as uploading photos, videos and sound recordings. The app even allows the Case Officer to send messages directly back to you thus improving communication!”
The team has been working with a group of existing customers to trial the anti-social behaviour reporting app, and the feedback has been positive. One of the customers using the app said:
Easy to download, so much better than having to write the incidents down, love the fact that you can use it to record evidence, enjoyed using the app and would definitely recommend to family and friends.”
The ReMOTE Reporting app is available from major app stores, and further information about downloading and setting-up the app on a tablet or smartphone is available from the Stockport Homes website.
Jenny Osbourne, the Chair of Stockport Homes Group, said:
We are delighted about the ReMOTE App’s launch, giving people the chance to use it easily anywhere on their mobile device. Now it’s even more important that people can report remotely as normal face-to-face meetings with your ASB Case Officer are on hold. The customer feedback received already when testing has been positive enhancing our customers’ digital journey and this way strengthening the safety in our communities.”
Image: Shenade, a Team Leader of an Anti-Social Behaviour Team at Stockport Homes, demonstrating how to use the app.