C&C Claims team scoops top gong at Modern Claims Awards

The Claims team at Stockport-based insurance brokers, C&C, scooped the Broker of the Year prize at the Modern Claims Awards (MCAs) at a ceremony on 26th February at the Rum Warehouse in Liverpool.

The Modern Claims Awards, organised by Modern Insurance Magazine, celebrate excellence across the entire claims ecosystem and with fierce competition and a huge number of high-quality entries, making it to the final three is no small feat.

Broker of the Year is always a hotly contested category, so coming away with this recognition is a fantastic achievement for the C&C Claims Team, which was represented at the awards by a 13-strong contingent who needed an especially large table to accommodate them.

Malcolm Cooke, MD of C&C; Steve Lockey, Claims Director; and Joe Fay, Claims Manager, took to the stage to be presented the award in front of around 300 people from the evening’s host, impressionist Rory Bremner.

Malcolm Cooke, MD of C&C, said:

“I’m absolutely thrilled that our Claims team has been recognised by winning this award. We have always been proud of what they achieve for our clients, but having this industry acknowledgement is just fantastic as it underlines everything they do. It’s a real testament to the standards they set and their consistency in meeting them!”

C&C considers its Claims team to be among the broker’s biggest assets, and regularly receives praise from clients for the tenacity of the team. Clients note how the team champions and challenges on their behalf, and provide a personalised service at what can be an incredibly stressful time, when industry consolidation is seeing many competitors moving to call centres, chatbots and claims portals.

Steve Lockey, Claims Director at C&C, said:

“This is a wonderful award to receive. For our team to be recognised speaks volumes about the way our team operates and how we stand apart from the competition. I’m delighted for every one of them. It’s a deserved reflection of each of their hard and often challenging work on behalf of their clients. I’m proud for them and of them, But mostly they should be immensely proud of themselves. This is their award.”

Joe Fay, Claims Manager at C&C, said:

“What an honour! We’re still buzzing about winning this award, and I’m so pleased for the whole team. Ours is not just a bolt-on service. Claims handling is where we deliver the promise we make when a client takes a policy out with us, and we’ve always known we do it well. The goal has always been to make a difference every day, and having this recognised is just amazing!”