Together Trust awarded Investor in Customers Gold accreditation

Stockport-based disability charity, The Together Trust, has been awarded a gold accreditation by Investor in Customers for its work.

It is the third time the organisation has received the gold standard accreditation, which recognises outstanding service for the people they support.

Now based in Cheadle, The Together Trust was first established in Manchester in 1870. It now cares for and champions the rights, needs and ambitions of care-experienced children and people with disabilities, autism and mental health differences.  

Individuals supported by the Together Trust and their families were asked to provide feedback. This was collected alongside comments from staff and commissioners.

Feedback shared with Investor in Customers described the Together Trust as ‘Knowledgeable, caring, friendly staff with excellent understanding of children with additional needs as individuals.’

Speaking on behalf of the Together Trust, Mark Lee, the charity’s Chief Executive said:

“We’re proud to receive the highest recognition once again from Investor in Customers. The people we support are at the heart of absolutely everything we do, and we’re delighted that this is reflected in the feedback from families, foster carers and commissioners. 

“I would like to thank our wonderful team of employees and volunteers who work tirelessly to deliver the highest standard of care. I’m also grateful to everyone who provided valuable feedback to Investor in Customers. Your views will help us to continue to improve our wide range of services across the North West.”

The evaluation is conducted by independent assessment organisation, Investor in Customers. Tony Barritt, Managing Director of the organisation said:

“Delivering a great customer experience during the last couple of years has been a challenge for organisations in all sectors. For Together Trust to not only repeat their Gold Standard Investor in Customers accreditation but to actually increase their overall scores, is a remarkable achievement.

“They have a diverse workforce working in a challenging environment but the feedback from all stakeholders, including parents, carers and local authorities, clearly shows that the Trust’s staff not only understand the need to ‘think customer’ but also show through their actions a clear commitment to always seeking to do the right thing at the right time.  We are delighted to be able to recognise Together Trust’s achievements with our highest accolade.”