Rogue trader jailed following Stockport Trading Standards investigation

A rogue trader who overcharged borough residents for substandard home improvement work has been jailed following investigation by Stockport Council’s Trading Standards team.

The case followed complaints about work carried out at two properties in Heaton Mersey. One of the victims paid a total of £32,000 for work later valued by an independent chartered surveyor at just over £8,500 – an overcharge of more than £23,000. A second resident paid £3,000 for work valued at around £1,850.

The investigation revealed a pattern of aggressive and misleading practices. In both cases, work began during the legal cooling-off period without the required written consent. Some work was found to be unnecessary, not carried out at all, or completed to a poor standard using cheaper materials than those promised.

On 24 April 2025, Christopher Casserley, director of Casserley Home Improvements Ltd, was sentenced to 18 months’ imprisonment after being found guilty of multiple consumer protection offences. During sentencing, the judge described Casserley’s actions as a serious breach of trust and noted that he had exploited vulnerable homeowners for financial gain.

Cllr Dan Oliver, Cabinet Member Communities, Culture and Public Protection, said:

“This case demonstrates the vital work of our Trading Standards officers in protecting residents from unscrupulous and dishonest traders. We will not hesitate to take enforcement action against those who exploit vulnerable people in our communities.

“I would urge anyone considering home improvements to be cautious and if something feels wrong, report it. The message is very clear – we will not tolerate this in Stockport and will take robust action wherever possible.”

Residents are encouraged to verify trader credentials, get written quotations, and avoid high-pressure sales tactics, and report any concerns via the Citizens Advice Consumer Service.