Pure Innovations strike Gold in customer experience survey

Stockport charity, Pure Innovations have received a Gold award for customer experience from independent feedback company, Investor in Customers.

The award recognises Pure Innovations with the highest standard available for their commitments to Customer Experience.

Investor in Customers work with all types of businesses, shining a light on the everyday impact to the people they support. Pure Innovations is a charity that helps people with disabilities live more enriched lives, and earlier this year, colleagues, parents and carers, students and customers associated with the organisation shared their feedback about their own personal experiences. The survey resulted in the charity receiving an exemplary overall score of 8.21.

Louise Parrot-Bates, Chief Executive at Pure Innovations said:

“Pure Innovations has always been a people-focused organisation. Our colleagues ensure customers remain at the heart of every service they deliver, creating the best possible outcomes that lead to enriched and fulfilled lives. This recognition is a testament to the hard work and dedication everyone at Pure brings to the table.”

The results provide an honest reflection on the everyday support Pure Innovations provide, as well as more detailed aspects like feeling welcome, protection from abuse and harm and positively promoting the quality of life for service users.

Feedback from the customer survey included:

“The Pure Innovations team have all worked together to ensure great placements and support-my very biggest thank you for everything!”