North-west care provider becomes first to receive ISO Inclusion and Diversity certification

Greater Manchester headquartered New Care, which operates two facilities in Stockport, has become the first UK health and social care organisation to receive ISO certification for inclusion and diversity.

The care home operator has received the ISO 30415 certification from the Centre of Assessment (cfa) for Human Resource Management – Inclusion and Diversity after beginning the certification process in November 2022.

The first assessment took place in January and then a full assessment was conducted last month, which included a tour of seven New Care facilities, which include sites in Bramhall and Cheadle, over the course of two days and meeting several staff from all 14 homes both physically and via Teams.

The cfa Assessor, John Mulholland, was extremely impressed with his findings, citing that ‘New Care is a well managed, well led organisation demonstrated through a strong leadership team’ and ‘New Care is regarded as a good place to work as a result of good HR policies and practices, where staff feel very well supported.’

Feedback from New Care staff to the assessor was equally as impressive with ‘individual circumstances accommodated’ and ‘a strong sense of inclusion; the organisation employs individuals from a wide variety of backgrounds and cultures.’ 

Helen Brown (pictured), HR Manager at New Care, comments:

“I am one very proud HR Manager.  I have championed this accreditation and have worked extremely hard for the last six months to achieve it.  To be the first health and social care organisation in the country to receive the ISO 30415 certification is a testament to the company and the team, who supported me throughout the process and allowed me to push for it way ahead of other organisations.  To be formally recognised for inclusivity and diversity is fantastic.  We really are ahead of the game!”

Chris McGoff, CEO at New Care, adds:

“This is an exceptional achievement and to be the first care home operator to receive the accreditation just shows how forward-thinking and advanced we are as a company. 

“We aim to always employ experienced care professionals and are committed to supporting each and every employee on their journey.  We want to provide the highest standards of care for our residents and enable them to live their best lives, and to do this we need to continually support our residents, their relatives and our staff.  I am incredibly proud of Helen and the whole team.”