Local sales and service provider Midshire® has secured its first global IT contract with Europe-based US Tax & Finance Ltd, the first international contract in its 27-year history.
With offices in London, Geneva and Zurich, US Tax & Finance has been providing both individual and corporate guidance to anyone subject to the US tax system for the past three decades.
US Tax were running two entirely separate IT infrastructures pre-Midshire, one in London and one in Switzerland, which proved to be expensive and made collaboration fragmented. Midshire is now providing US Tax with a two-stage solution, initial IT support and the eventual integration of the company onto Midshire’s hosted desktop solution, Desktop Monster®.
Head of Technical Support at US Tax & Finance, Kofi Owusu comments: “Having had several bad experiences with IT companies prior to signing with Midshire, I was quite concerned about receiving the usual sales pitch that promised the world but ended up leaving you with a slow and unresponsive support desk.
“It was quite a change to meet with Midshire’s team and actually spend time discussing some of the issues we had, and our concerns going forward to try and reduce our IT spend, I was left feeling very confident.”
IT support costs were incredibly high for US Tax, they owned several servers in Switzerland but had incurred extra costs through buying additional data centre storage space. Midshire’s IT support solution consists of a 24-hour service desk, infrastructure support, disaster recovery and back-up. The service was initially road-tested by their London office, but has now been rolled out to all of their offices.
The second stage of Midshire’s solution is the migration of US Tax to its hosted desktop technology, Desktop Monster, which allows any employee to securely access centralised business files from anywhere in the world, at any time and on any device. Desktop Monster stores business data in ‘the Cloud’, meaning that important files can never be lost or stolen.
Midshire’s Luke Wilson
Midshire’s New Business Manager, Luke Wilson comments: “Our main aim is to massively reduce US Tax’s IT costs without compromising on quality of service by improving their business processes with Desktop Monster.
“Our hosted desktop would be completely scalable with the business, and with US Tax’s plans to have satellite sites in Amsterdam and Brazil this would be easily integrated, with no need to buy additional hardware for the new sites.”
Managing Director of Midshire, Julian Stafford adds: “I am so incredibly proud that Midshire has now reached the level where we can compete with offerings from multinational companies. I am hopeful that this is the first of many international installations by Midshire.”
Midshire will integrate US Tax and Desktop Monster in the coming years.
Kofi concludes: “Due to the confidence we have in Midshire we have started considering other areas of our business where they could assist us, such as our copier solutions. I am confident that this partnership can grow further over time.”
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