Stockport based accountants and business advisors Hallidays have returned record results following their quarterly client review.
For the 4th quarter in a row, scores have increased across each of the measured criteria and, from Client Happiness through to Quality of Response, every member of the team has had a part to play.
Jane Bennett, (left) Marketing Manager at Hallidays, believes that by continually measuring their client’s satisfaction, they are able to continually maintain a high standard service:
“It’s fantastic to see that our clients are so happy with the service we provide. Compared to last year our quality of service, completion of work to deadline and overall proactivity results have improved. We have been measuring these figures for over 10 years and it is this honest feedback that has enabled us to continually improve the quality of service to our clients. It enables us to measure how we are helping clients to grow their businesses and the support we provide through that growth.”
Our client quarterly feedback – February 2014 – April 2014
“Our client reviews enable us to measure how we are helping clients to grow their businesses and the support we provide through that growth.
“Whether a Partner responsible for the financial guidance of £multi-million companies or one of our receptionists who welcome our clients, each has an important role to play in our clients’ experience.
“But, our team are our key asset and, not only do we review and rank our clients’ opinions, we also want to ensure that all members of our team are happy in their roles too. By regularly measuring and reviewing behaviour we are able to actively strive to provide a first class service.”
For more information contact Jane Bennett on 0161 476 8276.
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