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Expert Opinion: WOW moments in customer experience

Customer experience expert, Chris Lowe of insight6, explains the importance of the moments in your service where you can 'WOW' your customers. Creating ‘WOW’ moments will take your customer experience (CX) to the next level. In the fast-paced business world, exceptional customer experiences are … [Read more...]

Expert Opinion: Presenteeism – A Silent Killer

Stockport-based HR outsourcing firm, Hallidays HR, explains the causes and dangers of presenteeism in the workplace and how to encourage colleagues not to come to work when sick. A recent study by Vitality, found that 40% of employees find that their work is affected by health problems. Another … [Read more...]

Manchester Airport advises passengers on airport parking

With tens of thousands of passengers travelling in and out of Manchester Airport everyday, the Northern hub is advising travellers of the dos and don'ts of parking at the airport. Manchester Airport has a range of car parks, both close to terminals and further away, as well as drop-off and … [Read more...]

Expert Opinion: Grow the power of your team

Ahead of the next Rise with Xeinadin breakfast seminar on 14th November, Hallidays HR Director Liz Chiva explains how you as the leader can build the right team and the ideal environment for it to grow. What’s the difference between a workforce and a team? If you think they’re roughly the same … [Read more...]

Expert Opinion: Positioning SMEs at the heart of the UK economy

Peter Gallanagh, UK CEO at Azets, the UK Top 10 accountancy group and specialist advisor to SMEs, explains the importance of small businesses to the UK economy and argues for them to be put front and centre to support the country's economic resilience. Employing more than 16 million people and … [Read more...]

Expert Opinion: Managing employees with ADHD

Rob Birley from Stockport-based HR consultancy, Cornerstone Resources, explains how employers can understand and empower success from employees with ADHD. Attention Deficit Hyperactivity Disorder (ADHD) is a neurodevelopmental condition that affects people’s ability to focus, control impulses, … [Read more...]

Expert Opinion: How to grow as a leader

Hallidays HR Director, Liz Chiva, explains how to grow as a leader ahead of her upcoming seminar as part of the Rise with Xeinadin programme. It’s easy to become a leader. The hard part is actually leading. Many are leaders in name only. So how do you lead effectively? In fact – what actually … [Read more...]

Expert Opinion: What is brand architecture?

Branding experts from Cheadle Hulme-based creative agency, Dawn, explain brand architecture and how different products can integrate into an overarching brand. Brand architecture, put simply, is how an organisation is structured. How each sub-brand, product or service relates to the overarching … [Read more...]