Vernon Building Society’s 2014 customer survey has showed further improvement over its already strong results from 2013.
The survey, which is sent out to around 30,000 customers, focuses on the Society’s reputation, products, marketing and customer service and has showed improved results across all sections.
Customer service at the Vernon scored particularly highly with 93% of customers stating that they found the service they received from the Society to be excellent, an increase from 88% in 2013. 94% of customers said that they found staff to be friendly and welcoming as well as helpful, professional and efficient.
90% of customers stated that they trusted the Vernon as a provider of financial products, with 84% who would recommend the Vernon to others in future. The Society was also praised by its customers for their clear and easy to understand approach to marketing material and communications as well as their support to local community organisations.
Head of Sales and Marketing at the Vernon, Ian Keeling, said:
“We were happy with last year’s survey results, however our fantastic team has not been complacent and everyone has worked hard to improve further, so to see this work reflected in these results is extremely rewarding.”
For more information about the Vernon visit www.thevernon.co.uk or any of the Society’s seven branches in and around Stockport.