Transport for the North and train operator Northern have announced a compensation scheme for regular travellers whose rail travel was during this summer.
The scheme has been developed, based on input provided by the Transport for the North board and extends the compensation offer beyond the existing season-ticket holder scheme.
It now allows regular travellers who do not hold season tickets to claim compensation for the disruption and inconvenience they suffered.
This is the first scheme of its kind in the UK to be introduced and to open for claims.
Train operator Northern has launched a web page – explaining how the scheme will work and how those entitled to compensation can make their claims.
Customers who travelled on the same route for at least 12 days within a 28 day period window on the worst affected “Level 1” routes, or three days in seven for the disrupted “Level 2” routes, will be able to claim compensation.
This is part of the overall compensation package that was agreed between Transport for the North and the Department for Transport in the Summer.
The scheme will be ready to accept compensation claims from Tuesday 9 October and will remain open for a period of eight weeks.
The existing claim window for season ticket holders will be extended to match the same end date.
Transpennine Express will open their window for claimants at a later date and will be announced by Transport for the North