Following a rigorous external audit, a Stockport recruitment company has been awarded ISO 9001 (2015) certification.
ISO 9001 accreditation’s kite mark of quality demonstrates that an organisation strives for efficiency, consistency and professionalism. To Grassroots clients it shows that the Stockport recruitment company delivers a consistently high service.
ISO 9001:2015 is an internationally recognised standard for Quality Management Systems which outlines the requirements an organisation must maintain to meet the needs of their customers and stakeholders. It is based on the idea of continual improvement and requires an organisation to define its objectives relating to quality and to constantly look at improving processes.
Grassroot Recruitment’s Operations director Caroline Pattern explains the benefits of ISO 9001 accreditation to business:
“To achieve ISO 9001 status, a business must examine and review it’s current working processes and amend accordingly to deliver the quality standards required:
Better Process Integration
By constantly working on internal processes and the interaction between them, businesses can eliminate the activities which add little or no value to either clients or to the business itself.
Evidenced Decision Making
By monitoring performance against our objectives, we can make decisions based solely on evidence and statistics. This allows us to be more focused in applying resources in the correct areas to help improve efficiency, reduce waste and increase cost savings.
It also demonstrates a commitment from leadership to adopting a culture of continual improvement in everything we do.
Improved Customer Satisfaction –One of the core principals of ISO 9001 is to improve customer satisfaction by monitoring quality objectives and striving to meet client requirements. This includes encouraging feedback, analysing the customer journey listening to our clients and learning from our mistakes. We are always looking for opportunities to be better and surpass expectations.
A Culture of Excellence –Analysing all aspects of our service delivery, we understand the competences required by our employees and can ensure they are trained to the highest standards. We encourage their involvement in improving the processes they deal with day to day which ensures a more productive and engagement team who understand how their actions affect the company and our clients.
We always strive to improve our services here at Grassroots and we are immensely proud of this achievement.”