The Stockport mutual’s survey revealed that nine out of ten Vernon customers said they would recommend the mutual to friends and family.
Founded in 1924 in Stockport, the Vernon is an independent mutual building society. All employees actively ensure that all services provide competitive investment products and that the Stockport mutual remains a trusted source of reliable financial advise.
Ian Keeling, Director of Sales and Marketing at the Vernon Building Society, says the results show that the local society’s Stockport customers value ‘a personal service’.
Vernon Building Society customers were quizzed following the release of the 93rd Annual Reports and Accounts Review, which was presented by the directors in March 2017.
The report revealed a total of 88% out of more than 800 respondents say they would recommend the Stockport mutual, which is an impressive increase of 4% on 2015.
The survey also affirmed the following results:
- 93% ‘believe the Vernon treats me fairly’
- 92% ‘trust’ the Vernon Building Society.
- 95% say the information they receive is ‘clear and easy to understand’.
With such staggeringly high percentages it is no surprise that Ian Keeling was happy to comment,
“We [Vernon Building Society] are delighted with our survey results which are a reflection of the great people we have working for us,”
“In a world increasingly dominated by automation, the ratings we have from our members show just how valued a personal service is.
“That said, we’re not complacent and we have exciting plans to improve our customer experience even further.”
The Stockport mutual customers have also expressed delight in the Vernon Building Society’s new website with 88% finding it ‘informative and easy to use.’
The Vernon have reported that more and more mortgage applications are being received from customer recommendations, and as a result have announced the launch the ‘recommend a friend’ scheme. The scheme offers the opportunity for the current customer and the person introduced to receive a £100 reward upon the completion of a mortgage with the Stockport mutual.
To access further information about the Vernon and read the full Annual Report, visit their website.