Marple based travel firm, PlainSailing.com have celebrated a number of industry awards and strong year of sales despite the global pandemic placing heavy restrictions on the sector.
The sailing holiday specialists reported a fantastic year of sales after expanding their client-base significantly beyond UK shores. Despite restrictions in the UK during 2021, PlainSailing.com have seen huge growth in European and US holidaymakers clamouring for sailing holidays in the Med and the Caribbean, sparking the business to plan multi-lingual versions of its booking website to better reach customers elsewhere in the world.
In further good news for the Marple travel firm in 2021, the businesses has also been recognised for its customer service in a number of industry awards. They have been named ‘Sailing Company of the year’ in the Luxury Travel Guide awards, ‘Most Outstanding Mediterranean Holiday Experts’ at the Global Business Insight Awards, ‘Yacht Charter Specialists of the Year’ in the Scotland Prestige awards and ‘Best Yacht Charter Broker – Europe’ in the Northern Enterprise Awards 2021.
Tommy Tognarelli, co-founder of PlainSailing.com, said
“Our team have done exceptionally well at developing our overseas customer base, which has enabled us to grow our company even in the face of these exceptional events.
“This summer season has been like no other, with so much pent-up demand from 2020 that almost all the charter boats in Europe were booked up week in, week out, and there’s still plenty of boats out on the water even now. We’ve really enjoyed helping clients from around the world come and have memorable and exciting sailing holidays on yachts and catamarans in the Mediterranean.
“It’s been a difficult year for UK holiday makers, but our team have worked around the clock to reschedule holidays affected by the Covid-rules, often booking 2022 holidays at 2020 prices, processing refunds quickly, and making sure that 100% of our customers are happy. It’s great that our focus on customer service and satisfaction has been recognised not just by our customers, but also with so many awards.”