LSH Auto is planning an extension to the aftercare support offered to Mercedes-Benz Vans customers in the North-West.
One of the UK’s leading Mercedes-Benz car retailers, LSH Auto was awarded its light commercial vehicle franchise less than a year ago. The workshop teams at Mercedes-Benz Vans of Stockport has been servicing vans alongside cars since the outset.
From September, LSH Auto will begin maintaining and repairing vans at its Macclesfield dealership, as well as launching MobiloVan, providing van operators with round-the-clock, emergency support, a development that holds out the promise of quicker roadside attendance times.
Mercedes-Benz Vans’ industry-leading MobiloVan service is free of charge to those whose vehicles are still covered by their three-year, unlimited mileage manufacturer’s warranty, and thereafter provided the last service was by an official Dealer. Expert technicians who fit only GenuineParts fix 80% of breakdowns at the roadside before sending drivers on their way.
Martyn Webb, Managing Director of LSH Auto UK, said:
The expansion of our aftersales offer as it relates to Mercedes-Benz vans represents a significant investment for the business, but reflects our determination to provide customers with a service that best meets their needs.
“We appreciate that many operators, particularly those who’ve been very busy as a result of the pandemic, want to keep their vehicles on the road and earning. By opening a third workshop to vans not only will we make life more convenient for customers, but we will also help to further restrict potentially costly downtime.
“The same applies to the MobiloVan back-up we’ll be providing. Working from comprehensively equipped and stocked Sprinters based at all three dealerships, our highly-trained technicians will be providing rapid-response roadside assistance 24 hours a day, 365 days a year.”
LSH Auto is one of a handful of franchisees so far to have secured accreditation from Mercedes-Benz Vans at each of its locations to retail and maintain the ground-breaking eVito, which is battery-powered and produces zero tailpipe emissions. The company’s own Parts delivery fleet also includes eVito models. Martyn Webb added:
LSH Auto is a business that looks constantly to the future and we never stop exploring ways to improve our customer service. Our partnership with Mercedes-Benz Vans is going from strength-to-strength. We’re winning new orders across the board – from major fleet operators, to small- and medium-sized enterprises, and sole traders – so the future looks very exciting.”