Marketing Stockport’s Chris and Gill Lowe, the Regional Directors for Shopper Anonymous, have been recognised for their work with local businesses at the National Shopper Anonymous Awards Dinner.
The event, held in Liverpool in December, recognised the excellent customer service delivered by Chris & Gill across the Manchester, Greater Manchester and West Yorkshire areas.
Shopper Anonymous works with more than 900 independent UK businesses, from legal firms to farm shops to opticians, to help them improve their customer service and their sales and profitability.
Jonathan Winchester, Chief Executive, commented: “Chris and Gill began their journey with Shopper Anonymous in 2013 and have developed it into an extraordinary business. Gaining the Gold Award out of 18 Regional Directors is a fantastic achievement. I am delighted for all the Manchester and West Yorkshire businesses that gain so much value from the services Chris and Gill offer. I know their mission is to deliver excellent customer service themselves, consistently impacting on the businesses they have been working with.”
With almost 50 local clients engaged with the mystery shopping, customer feedback and training programmes, Shopper Anonymous Manchester, Greater Manchester and West Yorkshire has enabled their clients and team members the opportunity to receive feedback on the service standards they personally offer.
“This process has not only seen individuals grow with confidence but it has also made a significant difference to each business’ bottom line, as they retain and delight their customers,” says Chris.
Working with many diverse organisations, Chris is finding that many local businesses are genuinely keen to raise their standards of customer service, as they are recognising that customers expect loyalty, respect and quality in their relationship.
“We have big plans for the area in 2016, including developing our world class mystery shopper team to double in size, as we continue to engage with more clients” says Gill.
If you want to learn more about the services Chris and Gill offer to improve your customer service, or to join their team, please go to the website.