Marketing Stockport member, Marple based Techniheat were proud to be featured as the saviours of the day on Channel 5’s new reality TV show ‘Inside Manchester’s Midland Hotel after hotel’s boiler failed, leaving the hotel’s laundry hard pressed to change the beds!
Left: Midland Hotel Manchester courtesy of www.qhotels.co.uk
Techniheat have been maintaining the Manchester Midland Hotel’s heating plant and steam boilers as their Commercial Heating Engineers for over 10 years and featured on the TV programme when a new flue dilution fan was needed, which resulted in the Midland not being able to do any laundry – quite a problem for a hotel!
On this occasion, Techniheat engineer Tom resolved the issue quickly, which allowed the Hotel to resume normal business as soon as possible.
Techniheat’s Managing Director Steve Roberts explains:
“The Midland Hotel has its own in-house laundry which cleans thousands of pieces of bed linen, towels and more every day and the programme showed how critical it is for the hotel to keeping the boilers running. The whole laundry operation runs on steam, so when that goes wrong everything stops. An urgent repair was needed otherwise they would have had to seek even more outside help to get their sheets cleaned.
“Fortunately, we were there to save the day, initially on site straight away to diagnose the problem and then installing a new flue dilution fan as fast as possible.”
The programme showed that at one point, only half of the Hotel beds had clean sheets! Rooms weren’t ready and guests had to wait, showing what a critical operation it is.
As the programme highlights, The Midland prides itself on exceptional customer service so this issue was a big problem. Exceptional service and problem solving is all in a days work for Techniheat and we were more than happy to be there quickly to get them back up and running.
On this occasion our engineer was Tom and he provided the professional and reliable service they have come to expect but more importantly we resolved the issue fast, which allowed the Hotel to resume normal business as soon as possible.
While Techniheat keeps all equipment regularly serviced, things do fail from time to time and that’s why our team are always on hand to provide emergency service when it’s needed.
Are you a hotel, guest house, nursing home, school or college in need of round-the-clock commercial boiler cover? Just contact our service team on 0161 427 0541 to find out how we can help you.
‘Inside Manchester Midland Hotel’ can be watched again via Channel 5s on-demand service.