Hallidays’ (Stockport) reception team have scored 100% on telephone response – two rings and their clients are answered.
Hallidays business advisors and accountants, based at King’s Reach in Stockport, make many commitments to their clients when they join, one of them being – they will try to answer all calls within two rings or less. In July their reception team did just that for every single call!
At Hallidays this is one of the teams’ leading
KPIs which is measured daily, along with many
others including client happiness scores, the
feedback for which is posted on their website.
Coupled with this, they regularly receive over
95% on their meeting and greeting scores at
Hallidays business growth events.
“Polite”, “courteous”, “friendly” and “helpful” are
just some of the words used to describe the
team.
Mandy Sheridan, Office Manager said:
“It’s extremely important to everyone at Hallidays that we answer our calls as quickly as possible. Everyone
is busy and we want to help them feel relaxed by dealing with their calls in an efficient and friendly way”.
Hallidays Business Growth Breakfast
Hallidays host a number of short business seminars throughout the year visiting various topics that can affect the success of a business.
The next event on Tuesday September 24th – ‘Extraordinary Guarantees’ examines how to create extraordinary promises to get your customers to say “Yes”, sstarting at 7.45am. with a light breakfast.
These events are aimed at business owners to help them grow their businesses’.
If you would like to attend Hallidays next Business Growth Breakfast free of charge please call Jane Bennett on 0161 476 8276 to reserve a place.