Expert Opinion: When DIY IT is worth it and when to call the experts

Stockport-based IT support business, Ctrl-S, explains when its best to get the IT experts involved, and when a DIY solution is worthwhile if an issue arises in your business.

We get it, you’re extremely busy at work and an IT issue arises. You think it will take too long to log it with IT, so you attempt some DIY! At CTRL-S, we understand the allure of a DIY project, whether this is for the satisfaction of tackling a challenge or an instantaneous change by completing the task yourself. However, when this comes to your business’s IT infrastructure, the line between a quick fix and a costly headache can be blurry.  

We see both sides of the coin, and we’re here to empower you to make informed decisions about your IT needs.  

The DIY Toolbox: Small fixes  

There’s a range of IT tasks that most tech savvy individuals can handle. Here are a few examples:  

• Troubleshooting: Is your application or device acting up? Sometimes, a simple restart can fix the issue.  
• Password resets: Forgotten passwords happen. Many systems allow for self-service password resets.  
• Basic hardware maintenance: cleaning keyboards, proper cable management, and dusting vents can help prevent hardware issues.  
• Software Updates: Keeping your software up to date can solve many bugs and security issues. Most systems offer easy-to-follow prompts for updates. 
• Storage Management: Regularly deleting unnecessary files and applications can help maintain your device’s performance and free up valuable storage space. 

The Importance of Recognising Your Limits 

While a DIY approach can be effective for some tasks, there are situations where calling in a professional is the best course of action for a variety of reasons.  

• Complexity: Certain projects, like network configuration or server maintenance, require specialised knowledge and experience. Attempting them yourself could lead to unexpected downsides or security vulnerabilities.  
• Time constraints: Your time is valuable. Complex IT tasks can be time-consuming, taking away from your standard business operation. A qualified professional handles the task efficiently, minimising disruption to your workflow.  
• Data Security: A data breach can be devastating for a business. Professionals can assess your security posture and implement robust defences to safeguard your sensitive information.  
• Compliance: With an ever-changing landscape of IT regulations, navigating it can be overwhelming. Managed Service Providers (MSPs) can ensure your business adheres to relevant compliance standards.  

When to call in your IT provider

Here are some red flags that indicate it’s time to bring in the IT experts: 

• Frequent network issues: Slow speeds, dropped connections or recurring error messages. This can point to an underlying network issue.  
• System crashes: If your systems are experiencing frequent crashes, it could signal application or hardware failures.  
• Virus or malware infection: These can cripple your operations and compromise sensitive data. Professionals have the tools and expertise to diagnose and eradicate such threats.  
• Data loss: Accidental data deletion or hardware failure can lead to data loss. With the correct initial configuration, we can help you recover lost data and implement robust backup solutions.  
• Security Concerns: If you suspect a security breach or have concerns about a vulnerability, professional help is crucial.  

By understanding your IT capabilities and limitations, you can make informed decisions about when to DIY and when to call the experts.