Stockport based Fairhurst Estates Limited’s expansion of their property services has coincided with excellent customer feedback in their annual survey, proving that customer satisfaction is key to the success and growth of business.
Left: Fairhurst Estates’ Managng Director John Thornley
Although FEL has traditionally been associated with the Roadside sector of the property market, the company have recently acted on behalf of new client D2 Enterprises, re-letting a unit in Bramhall, illustrating the diversity of an expanding client base and a willingness to become involved with the local market.
The property had been in disrepair and FEL were able to provide the services of sister division, Red Rock FM, to assist with rectification works leading to D2 securing the services of FEL for a second retail unit in Romiley, which will come to the market shortly.
Analysis of their Customer Feedback for 2015 resulted in excellent scores and glowing customer testimonials. Exceptionally high scores were achieved for, ‘quality of work’, ‘interpretation of requirements’ and the ‘attitude of staff.’
Client feedback is highly valued by all at Fairhurst. As an incentive to complete and return the questionnaires, clients were invited to nominate a charity of their choice to receive a donation from FEL. A diverse range were nominated including:-
- Butterfly Thyroid Cancer Charity
- Macmillan Nurses
- Guide Dogs for the Blind
John Thornley, Managing Director of Fairhurst Estates was delighted with the results:
“Below are some of the client testimonials we have recently received, which complement the high quality of our service to clients.”
“Working with people having a broad understanding of all property issues and how this links into our wider business objectives.” (John Taylor, Director, Axle Group Holdings Limited)
“Clear, prompt and friendly service.” (Gerry Chartres, Circuit Property Secretary, Poynton & Hazel Grove Methodist Church)
“You are always on call with knowledge for dealing with the expected and unexpected.” (Carlo Lamanuzzi, Property Director, Axle Group Holdings Ltd)