Boost in profits for Stockport headquartered pet care retailer

Stockport-headquartered pet care retailer, Pets at Home, has revealed a strong boost to its profit before tax in its preliminary end of year results to 27th March 2025.

The business has reported continued growth in FY2025 in its Vets Group arm, up 13% on the previous year, with retail revenue largely stable – the business attributes the 1.8% fall in revenue to deflation and the launch of a new digital platform. Profit before tax, meanwhile, grew across both its retail and veterinary business to £120.6 million, up 14.1% on the previous year.

FY2025 has also seen the Handforth-based business complete two major investment programs as part of a longer-term growth strategy: distribution network optimisation, and a new digital platform. The new digital platform has already unlocked strong growth in Easy Repeat subscriptions, with significant headroom to for more of its 8.2 million Pets Club members to opt in to the service.

Commenting on the results, Lyssa McGowan, Chief Executive Officer, said:

“The past two years have seen a profound transformation at Pets at Home. We have moved from a business with a strong presence in pet retail and vets, to a true pet care platform.

“We now have a platform that is fit for the future and capable of delivering sustained outperformance and market share gains through delighting consumers and increasingly fulfilling all of their pet care needs. During this period of transformation, we have completely replatformed our digital infrastructure, built new capabilities around our data, brand & marketing, and simplified our distribution network to a single distribution centre fulfilling stores, online and subscriptions, and we have achieved this against the backdrop of a normalising pet care market and low consumer confidence.

“In FY25, we also saw another outstanding year of growth in our vets business, fuelled by the commitment and expertise of our partners, supported by our best-in-class scale services, platform benefits and industry knowhow. Our practices significantly outperformed a more subdued industry backdrop and delivered this progress despite the ongoing uncertainty of the CMA investigation – further demonstration of the power of our unique joint venture model.

“I am tremendously proud of our colleagues and partners for navigating this challenging but critical period which leavesus in a position to look to the future with confidence. While FY26 comes with its own challenges as we digest externally imposed cost headwinds and heightened macro uncertainty, our objective is clear – to deliver outperformance against our underlying markets, across our business.”