Concerned householders in Stockport have contacted the Council’s Trading Standards after being targeted by a company about Council Tax re-banding.
Residents are cold called and informed that their house may be in the wrong Council Tax band. For an upfront fee of £165 the company say they will pursue an appeal to the Valuation Office on the resident’s behalf which could secure “huge savings” of thousands of pounds.
Trading Standards have been aware of several instances where the company has made false representations by inferring they are from the Council or the Valuation office, therefore giving credence to their legitimacy. Some representatives also give the impression that the promised “savings” quoted are taken from Valuation Office data.
Trading Standards is looking into several consumer complaints and will investigate any potential criminal offences.
The company provides cancellation rights so unsatisfied customers can cancel in the prescribed period and get their money back.
Stockport Council stressed this week that any householder can apply to have their Council Tax band reviewed free of charge by contacting the local Valuation Office on 03000 501501 or by visiting their website www.voa.gov.uk. They are happy to discuss any Council Tax matter or concern with anyone who contacts them.
Councillor Kevin Hogg, Executive Member for the Public Realm, said “This company asks residents to pay up front for a service available free of charge through the Valuation Office. Whilst this is not illegal, residents should be aware that this is a private enterprise with no connections to the Council or the Valuation Office. If a salesperson claims or implies otherwise, this is a criminal offence and we urge residents to report this. Residents are advised to exercise caution before entering into any agreement with any company offering Council Tax Re-banding appeals.”
Stockport Council does not phone householders about their Council Tax and does not make unsolicited visits. The Council Tax helpline is 0161 217 6014.
If anyone feels that they have been misled by a cold caller, please report the matter to Citizen’s Advice Consumer Helpline on 08454 040506.