insight6 is a leading mystery shopping company with a difference. We specialise in improving customer service standards by providing businesses with constructive, non-emotive feedback through our mystery shopping programs. Our programs are unique due to the quality of our observations. We hand pick our team of shoppers, which means the quality of the feedback is accurate and written in a style that explains the experience in a full, constructive but honest manner.
We provide mystery shopping and training to a diverse group of clients. We work across multiple industries including professional services, education, business to business, leisure, venues, attractions, retail and many more!
Our services include :-
Walk in mystery shopping
Phone call mystery shopping
Web mystery shopping
Customer service training
Our Approach – Chris Lowe, one of our Directors, will deal directly with all your requirements, from enquiry, setting up any mystery shopping programs to delivering any training requirements. He will complete all the analysis for you, and recommend areas for improvement that will have the biggest impact on your customer service, sales, customer retention and endorsement. He will also help you to introduce the program to your team and help your managers implement the mystery shopping tool to maximise effectiveness.
“The University of Manchester is one of the UK’s leading higher education establishments which prides itself on offering students a great experience. We are delighted to be working with Shopper Anonymous on our Mystery Visitor project to evaluate the customer service across all the staff/student contact points and food outlets on campus, both in the academic school administration and central Professional Support Service areas. The feedback has given us a valuable insight into individual student experiences and how we can work towards providing a consistently outstanding experience which will allow us to stand out as the best!
Shopper Anonymous has provided a highly organised, professional service from recruiting students to be mystery visitors and setting up the programme through to delivering the first round of 90 reports and analyses. This has continued through to a further series of visits that we hope sets a bench mark that we can only improve.”
University of Manchester