Stockport-based IT company CDL has secured a deal with Swinton Group, implementing its market-leading insurance software solution, Strata, to enable the Manchester-headquartered insurance broker to enhance the insurance shopping experience.
Swinton’s private motor and household customers are now able to buy or access quotations produced from any channel in branch, online or via the contact centre.
Customers are also able to access CDL’s online self-service portal, which offers the ability to securely store policy documents electronically and make mid-term adjustments, such as changing an address or vehicle.
Serving over 1.6 million people and handling over 2 million policies, Swinton is the UK’s largest high street insurance broker.
Gary Johnson, Managing Director at CDL Group, commented: “We are thrilled to be working with Swinton and are confident in the ability of CDL solutions to streamline the customer journey. This deal comes at a time of significant investment in R&D and infrastructure to support the company’s growth strategy, and we look forward to delighting Swinton customers with innovative solutions into the future.”
Gilles Normand, Chief Executive of Swinton Group, added: “Customer satisfaction lies at the heart of everything we do. Our investment in CDL’s Strata platform will enhance the insurance shopping experience across channels and help us to meet the ever-changing demands of today’s consumer.”
Last year, CDL expanded its campus on King’s Reach Road, opening ‘The Codeworks’, a three-storey state-of-the-art office development to house its growing workforce. The company has created nearly 100 new IT jobs in the past 12 months as part of an ongoing recruitment drive.